1. Special offers

Zeal Homes offers an ongoing, free landscaping service with all our homes.

Comprising of $15K value of landscaping included, all with saving your own “sweat equity”.

  • Subsoil Preparation and supply and lay of wintergreen turf up to the area of 200m²
  • Up to 50% cost back for 60lm of market rate 1.8m high timber butt paling fencing
  • Up to 10m² of mulched planted gardens with paver edging
  • Up to 20m² of gravel to the “dead side” of a home
  • Up to 3 drainage yard gullies graded to landscaped heights
  • Wall hung Clothesline and Letterbox
  • Up to 50m² of Exposed aggregate driveway – unsealed.

Conditions:

  • Extras or upgrades can be quoted to your specification and block size to suit individual needs.
  • This offer is not available to knock/down and rebuild clients due to existing services/levels and inhibiting factors.
  • This offer cannot be used in tandem with any other offer.
  • This is also conditional upon the requirements of the covenant in your estate.

2. Customer Service

SO WHY ZEAL HOMES? OUR 5 PILLARS

We have tailored an inclusive and comprehensive workflow management software program to include you in building your home. We provide up to date info via our WhatsApp channel and include guided tours of your home, e.g. at stages such as- slab, frame, electrical, painting or tiling and an independent handover inspection at Practical Completion.

We provide one warranty inspection at 12 months which finalises any minor defects. This gives you greater peace of mind that your home is being cared for with the greatest of attention.

  • You have a dedicated client management rep during the build of your home so we can provide exceptional customer service and handle any queries you may have along the way.
  • Experience. Our builder has been in the industry for over 30 years and we continue to deliver the security and affordability that an experienced builder can.
  • 25 year limited structural warranty on frames. It’s built to last and last, and we guarantee it.
  • Our supervisors only manage up to 10 sites at any time, thus ensuring an incredible level of detail and project management which delivers you an outstanding home and experience.

We know that the sale never stops and that how we support and treat our clients long after handover means everything.

3. After Sales Service

Good after-sales service for us involves providing comprehensive support and assistance to homeowners after the completion of the construction process. Here are some key components of our effective after-sales service at Zeal Homes:

  • Warranty Coverage: We offer a statutory and new manufacturer’s warranty on the home’s structure and major systems (such as plumbing, electrical, and Aircon) which provides homeowners with peace of mind and protects them from unexpected repair costs.
  • Prompt Response to Issues: Responding quickly and efficiently to any issues or concerns raised by homeowners demonstrates our commitment to customer satisfaction. This includes addressing both minor repairs and more significant issues promptly.
  • Clear Communication: Maintaining open and transparent communication with our homeowners throughout the after-sales process is essential. Keeping homeowners informed about the status of any repairs or maintenance work and providing clear explanations of warranty coverage and procedures.
  • Professional Service Technicians: We engage with skilled and experienced service technicians who can diagnose and resolve issues effectively. Training staff in customer service skills is also important to ensure positive interactions with our homeowners.
  • Regular Maintenance Reminders: Providing homeowners with reminders and guidance on regular maintenance tasks can help prevent problems before they occur and prolong the lifespan of the home’s systems and components.
  • Follow-Ups: We conduct follow-up surveys with homeowners after they have moved to help identify areas for improvement and gauge overall satisfaction with the after-sales service experience. We keep our WhatsApp channel open for 12 months after handover.
  • Accessible Customer Support: We make it easy for homeowners to reach out for assistance, whether through our personal WhatsApp chat, email, or phone. Having a responsive customer support team can make a significant difference in our client’s satisfaction.

By prioritising these elements, we establish a reputation for excellent after-sales service and build long-term relationships with satisfied homeowners.

Please also don’t forget the other reasons why building with Zeal Homes makes perfect sense.

With every Zeal Home you will receive:

  • The added security of dealing with the owners of the business.
  • Real value for money in our inclusions and service – Ask about our Finance service available with Kerry Higgins.
  • Local trades and suppliers and a local colour selection centre.
  • Wide variety of designs and flexibility to change the plan or build custom.
  • Local engineers who understand the local requirements.